Frequently Asked Questions
How do I order?We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, click the "Online Ordering.? Below please deliver or pickup you will be able to enter in your email and password. Click the green arrow to login. You have the option of placing an order for either delivery (click on "Please Deliver") or pickup (click on "I'll Pick Up"). If you choose to have us deliver to you, you will then be prompted to enter the delivery postal zip code. We need this information at the start of the order so that we can determine that we deliver to your area. If you choose to pick up your order, you will then be prompted to select the location where you will pick up your order. Following either of these options, you will then be asked to schedule your order. We need this information so that we can determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. Our menu is now displayed. You can select the menu categories by clicking on the top line (Box Lunches, Party Trays, etc.). The menu items for the selected category are shown on the left of your screen. To view the information about the item, you can either click "Add" or click on the item name. This will show the item, and allow you to customize it as required. If you would like to add the item to your order, click "Add to Order". To update the quantities, change the quantity as required, and click on "Update Quantities". To delete an item, change the quantity to zero and click on "Update Quantities". To cancel your order, click on "Cancel Order". The "Checkout" button will be displayed when you have met our minimum order criteria. When you are ready to checkout, click the "Checkout" button. If you have not already logged in, a screen will be displayed so that you can log in or register at this time. You will be prompted for contact details where you can be contacted at the time of scheduled order if required. For delivery orders, you will then be prompted for the complete delivery address. The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment". Thereafter, you will be shown your order, which will not be placed until you click the "Place Order" button. How do I place a Group Order?We have streamlined our process so that it is no longer necessary to login or register before ordering. However, if you choose to login or register prior to ordering, we are able to provide you with a more personalized ordering experience. To access your account information, you will also need to login. To login, click the "Online Ordering". Below "Please deliver or pickup", you will be able to enter in your email and password. Click the green arrow to login. You have the option of placing an order for either delivery (click on "Please Deliver") or pickup (click on "I'll Pick Up"). If you choose to have us deliver to you, you will then be prompted to enter the delivery postal zip code. We need this information at the start of the order so that we can determine that we deliver to your area. Please click continue. If you choose to pick up your order, you will then be prompted to select the location where you will pick up your order. Following either of these options, you will then be asked to schedule your order. We need this information so that we can determine whether the location is open at the time you'd like your order. Select the date from the drop down list box, and then select the time. To allow members to add to your group order, click the checkbox "allow group members to add to this order." Please click continue. Please enter and verify the configurations of the group order. Enter in a one word (i.e. lunch (no spaces)) group password. The closing time is automatically assigned by the system, however you may change it if necessary. *Note: The deli will be sent your order at the time you specify in this setting. You may enter in a new date and time if necessary, however use the exact same formatting (i.e. 00/00/0000 and 00:00AM/PM). Please verify or increase the order limit. The order limit is the maximum amount that can be charged to the order. Click the terms and conditions checkbox that reads, ?I understand that if the order does not meet the minimum value of $15.00 (subtotal) at close time it will be canceled automatically.? Please click continue. Our menu is now displayed. You can select the menu categories by clicking on the top line (Box Lunches, Party Trays, etc.). The menu items for the selected category are shown on the left of your screen. To view the information about the item, you can either click "Add" or click on the item name. This will show the item, and allow you to customize it as required. If you would like to add the item to your order, click "Add to Order". To update the quantities, change the quantity as required, and click on "Update Quantities". To delete an item, change the quantity to zero and click on "Update Quantities". To cancel your order, click on "Cancel Order". The "Checkout" button will be displayed when you have met our minimum order criteria. When you are ready to checkout, click the "Checkout" button. If you have not already logged in, a screen will be displayed so that you can log in or register at this time. You will be prompted for contact details where you can be contacted at the time of scheduled order if required. Please click continue. For delivery orders, you will then be prompted for the complete delivery address. Please click continue. The order payment screen is then displayed. Select your method of payment from the drop down list, and click "Add Payment". Thereafter, you will be shown your order, which will not be placed until you click the "Place Order" button. You will get a confirmation screen that reads, "An email has been sent and you can forward to other parties of your group so that they may add to your order." *Note: This email will contain the link, group password, order number and closing time so your group members are aware of all the pertinent information to the order. If you do not have this email, you can always use the order number and password, and click on the "Add to Group Order" at the top of the page. Where does the group order number come from?The group order number will be contained in the email that is mailed to you once the group order has been placed so you may forward to other parties. You may also refer to the section "How do I place a group order?" How do I know I am logged into my account?You will notice that the main screen will read "Fresh Made Catering Online For All Occasions." Right below you will notice "Welcome ______, you have earned amount Deli Dollars." How do I know if my order was received?You need to login into your account. Click "Order History" located on the top of the web page. Here you will be able to view the order number, location, scheduled, status, total and event name. The store has received your order if that status reads as confirmed. Why is there no "Checkout" button?The "Checkout" button will appear once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value. How do I remove items?Under "My Order" the quantity is listed and the item name. Remove the '1' from the quantity next to the item name and place a '0' instead. Click update quantities below the total line. This should refresh the screen and remove the item. Why do I need to enter my delivery zip code
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