Online Ordering FAQs

When you order directly from Jason’s Deli, you are rewarded one (1) Deli Dollar for each dollar (U.S. currency) you spend. Currently, each Deli Dollar is the equivalent of 4 cents ($0.04 U.S. currency) toward the purchase of future menu items.

Deli Dollars are NOT redeemable for cash and cannot be transferred to a gift card or other accounts/users. Deli Dollars cannot be earned on items from the Community Partners Program menu, delivery fees, taxes, tips, gift card purchases or purchases made through a third-party provider.

When placing an order online or with the app, you must be logged in to your account for the points to be credited to your account. If you're ordering by phone, be sure to tell the order taker that you are a Deli Dollars member and they will look up your account using either your email address or phone number. If you're ordering in person at the deli, you can give your phone number or email address to the order taker or you can scan your unique QR code located in the Rewards section of the app.

You can claim your points

within 48 hours

of purchase by entering the receipt's barcode number in the Rewards section of the app. 

Deli Dollars are awarded four (4) hours after your order has been completed at the restaurant and after your payment has been received. If you do not see the points in your account after 4 hours, you can enter the receipt's barcode in the app. If your receipt does not have a barcode number at the bottom, you can send the receipt to

within 48 hours after the purchase for further assistance.

Hold on to your receipt! You can confirm the in-store checkin was successful if there is a line item on the receipt that reads PunchhQR Code, PunchhEM Code or PunchhPH Code (depending on the method you used to check in). Receipts with that line will also have a barcode at the bottom but they will not have a barcode number because the system has already tied that receipt and purchase to your account.

If you confirm your checkin was successful but you do not see your Deli Dollars deposited after 4 hours, please email a copy of the receipt to

. A receipt is required in order to obtain the credit. If you did not keep your receipt, you can

. Mistakes do happen, especially when technology is involved, and we're happy to make sure you get credit for your purchase if you successfully checked in but don't receive the points. 

Humans can mess up, too. We always do our best to make sure the process is followed for every customer, but we're not perfect. If you checked in with the order taker but you do not see the Punchh line item on your receipt and there is a barcode number printed at the bottom, you must enter that barcode in the Rewards section of your app in order to claim the points. Receipts are valid for 48 hours so be sure to claim the points before they expire. Customer service is not able to credit points after the 48-hour period.

See section above. 

Yes. You must have a minimum of 250 Deli Dollars (points) to use them as a payment option. If you have enough available, the option to use Deli Dollars appears on the payment page online or in the app. You can redeem in store by signing in with the order taker and redeeming a portion of your points and providing the redemption code to your order taker, or use all your available rewards by letting the order taker know you'd like to use your balance toward payment.

You may redeem Deli Dollars only for menu items on the Deli Menu or Catering Menu. Deli Dollars will appear as a payment option when your Deli Dollars account has reached the program redemption requirement.

Note: You can also use qualifying Deli Dollars to pay a portion of your online orders. Redeem the portion of Deli Dollars you wish to use in the app and add an additional method of payment to pay the remainder of the balance.

In a Group Order where one person (the creator) is paying for the entire order, the creator of the order will earn all Deli Dollars for orders placed by the attendees.

In a Group Order where one person (the creator) sets up the order for all attendees to pay on their own, each individual attendee of the order will earn all of his or her own Deli Dollars for the order placed. Attendees must be signed in to their accounts in order to get credit for the transaction.

No. You can redeem Deli Dollars at any participating Jason’s Deli restaurant. Locations where Deli Dollars are not offered include university campus and airport delis.

Account information can be viewed after logging in to your account through the app, the website or in the online ordering site. Through online ordering, navigate to your Account Settings. At the top of your Account Settings, there will be a header titled Deli Dollars. If you click in this section you will see your available balance. You will also be able to see all of your orders which either earned Deli Dollars or redeemed Deli Dollars, on this same page.

Deli Dollars cannot be transferred to another account.

You can invite friends and family to join the program using your unique code. If the person you invite joins the program using your code, you will earn 15 extra points after they’ve made their first purchase. In addition, the person you referred will receive a reward for a free large drink after they’ve made their first purchase, which will appear on their main Rewards screen in the app.

There is a new birthday offer available but you’ll have to be enrolled in Deli Dollars in order to receive it. On your actual birthday, you will receive a reward for one free individual dessert that is valid for 30 days. The reward can be redeemed through the app, online or in person. Offers that expire without use will be removed from your account and cannot be restored.

Yes, they do. Unused banked rewards (dollar amounts) expire one (1) year after they have been earned. We hope you use and enjoy them!

To reset your password, clink on this link and follow the instructions that apply to your situation: