When did the breach occur?
We were notified on Friday, December 22, 2017 of a possible breach of payment card information. We are investigating whether a breach occurred and, if so, its scope and duration.
Do you know when it began? Ended?
We are currently investigating whether a breach in fact occurred and, if so, its scope and duration. We have engaged leading experts in forensics and cyber security, and are working with law enforcement.
How many customers were affected?
The batch of card numbers reported to have appeared for sale on the dark web likely included information stolen from multiple retailers. The forensic analysis is attempting to determine which, if any, are traceable to Jason’s Deli and how many of our customers may have been affected.
How many Jason’s Deli locations appear to be involved?
The forensic analysis is working to determine this. Preliminary information indicates some but not all locations.
Have you received any reports of improper payment card activity or identity theft resulting from the breach?
The privacy and security of our customers’ financial information is of the utmost importance to us. We have not received any such reports and will be monitoring the situation closely. We encourage customers and financial institutions to contact us with any such information.
What should customers do who are concerned their information may have been included?
Customers should monitor their payment card accounts carefully, and if they find any suspicious activity should immediately contact their payment card issuer. In addition, customers or financial institutions with any questions should contact us at firstname.lastname@example.org or 409-838-1976.
Will you be making more information available?
We will make as much information available as quickly as we can through our website and on social media, though please understand that security and law enforcement considerations may limit the amount of detail we can provide as the inquiry progresses.