Online Ordering FAQs

General FAQ | Deli Dollars FAQ | Group Order FAQ

How do I order?

To order online, click on ORDER NOW and log in to your account. To place an order, you will need to select whether your order is for Pickup or Delivery.

For delivery orders, you will be prompted to enter the delivery address or select a saved address from FAVORITE LOCATIONS.

For pickup orders, you will be prompted to select a location by State and City or by zip code or select a saved location from FAVORITE LOCATIONS. Following either of these options, you will select your menu items and add them to your Cart, click Checkout, then schedule the date and time for your order.

*If you have not already logged in, you will be prompted to log in or to register an account at this time.

Next, you will confirm your contact information, add your payment to the order, and place your order.

A confirmation screen will then be displayed that reads, “Thank You For Your Order #_________.”

How do I know I am logged into my account?

The main screen will read “Welcome Back ________.” You will also have options to view your Account and Order History at the top of the page.

How do I know if I am finished with my order?

Jason’s deli will always provide you a confirmation number on screen once your order is submitted. If you do not get a confirmation, continue with the process until one is displayed. You may also reference the banner above the menu to know which steps still need to be completed.

How do I know if my order was received?

Once the store has received and confirmed your order, a confirmation email will be sent to you. You can also check the status of your order by logging in to your account and click “History” at the top of the page. If the status shows “Confirmed,” the store has received your order.

Is there a delivery minimum or delivery fee?

Delivery minimums and delivery fees vary per location. Please contact your local store for details.

Why is there no “Checkout” button?

The “Checkout” button can be clicked once your order has reached the minimum order value (for delivery), or you have ordered at least one item (for pickup). The subtotal must meet the minimum order value before tax and delivery fee. Minimums and delivery fees vary by location.

How do I remove items?

Click the “Remove” link directly below the item you wish to remove from the My Order section displayed to the right of the menu.

Is my information secure?

Yes! All of your details, including your credit card details, are encrypted using industry-strength security and transmitted over a secure link to our servers.

Will I be able to pay by credit card?

Yes, we currently accept MasterCard, Visa, American Express and Discover. Accepted credit cards vary based on location.

How do I update my credit card information?

To update saved credit card information, you must be logged in to your account. Click on Account at the top of the page, select the new expiration date for the saved card and click “Update” at the bottom of the page.

*If the card number has changed, the card must be removed by clicking “Delete” below the card Nickname. When placing a new order, you will need to enter in the new credit card information and check the “Save card details for future orders” box. This will save for future use.

How do I get a copy of my Online Order for my records?

Log in to your online account and click “History” at the top of the page. Here you will be able to View and Print any of your online orders. If the order you are looking for is not shown, please ensure you are logged into the correct account. There is also a link at the bottom of each section to show more orders, along with a drop down that will let you select the time period to show.

What Internet Browser does your system support?

Our online ordering site is supported by most commonly used browsers; however, we certify the use of Internet Explorer 9, 10 and 11, Google Chrome, and Safari (excluding beta versions).

I forgot my password. What can I do?

Click on the “Login” button, click “Forgot Password?” Then enter your email and click “Reset My Password.” The system will send an email with instructions for resetting the password to the registered email address.

You didn’t receive an email from the website?

Please check your spam and junk folders as these can be caught depending on your email providers filters. You may also add to your address book to help prevent this from happening in the future.

Other Questions?

Please direct questions to any of the following:

Got a suggestion? Got a complaint? Why not let us know? We are eager to make improvements to our service and products.

Your feedback will help us make these improvements and keep you happy and coming back.

Terms & Conditions?

Please click here to view our Terms & Conditions

What are Deli Dollars?

Our Deli Dollars program rewards you for ordering online with Jason’s Deli. Online orders earn Deli Dollars that can be used towards future online orders. This program is only available online (through the internet) at the Jason’s Deli online ordering website.

It does not apply to orders placed and purchased at a deli, or for orders called in for pickup or delivery. Deli Dollars are a benefit designed strictly for Jason’s Deli online ordering customers.

How do I earn Deli Dollars and what are they worth?

When you order through the Jason’s Deli online ordering website, you are rewarded one (1) Deli Dollar for each dollar (U.S. currency) you spend. Currently, each Deli Dollar is the equivalent of 4 cents ($0.04 U.S. currency) toward the purchase of menu items from our online ordering website.

In other words, 25 Deli Dollars have a current cash equivalent of one dollar. ($1.00 U.S. currency)

Deli Dollars are NOT redeemable for cash and cannot be transferred to a gift card.

When do I receive Deli Dollars?

Deli Dollars are awarded when your order has been completed by our deli manager at the restaurant and after your payment has been received. There may be a delay in processing orders and a subsequent delay in posting Deli Dollars to your account. Please allow at least 24 hours for Deli Dollars to be posted to your account.

Is there a minimum of Deli Dollars required for redemption?

Yes. Currently, you must have a minimum of 25 Deli Dollars to use them as a payment option. If you have enough available, the option to use Deli Dollars appears on the payment page.

How do I spend Deli Dollars?

You may redeem Deli Dollars only for menu items ordered through the Jason’s Deli online ordering website. Deli Dollars will appear as a payment option when your Deli Dollars account has reached the program redemption requirement – a minimum of 25 Deli Dollars or cash equivalent of one dollar ($1.00 U.S. currency.)

For example: Let’s say you have 250 Deli Dollars in your account and your current purchase is $10. Since your account meets the program redemption requirement, “Deli Dollars” will appear as a payment option during the online ordering process. You can choose to redeem all of your Deli Dollars (250 Deli Dollars = $10) to pay for your order.

Note: You can also use qualifying Deli Dollars to pay a portion of your online orders. Redeem the portion of Deli Dollars you wish to use and add an additional method of payment to pay the remainder of the balance.

Who earns Deli Dollars on a Group Order? (Single Payment vs. Multiple Payment)

In a Group Order where one person (the creator) is paying for the entire order, the creator of the order will earn all Deli Dollars for orders placed by the attendees.

In a Group Order where one person (the creator) sets up the order for all attendees to pay on their own, each individual attendee of the order will earn all of his or her own Deli Dollars for the order placed.

Do I have to spend my Deli Dollars with the delis where I earn them?

No. You can redeem Deli Dollars through ordering online from any Jason’s Deli restaurant where online ordering is available.

Are Deli Dollars Transferable?

The owner of Deli Dollars can authorize Jason’s Deli to transfer his or her Deli Dollars to another registered Jason’s Deli account by emailing from the registered email address wishing to relinquish the Deli Dollars. The email correspondence must clearly state approval and the email address to which the Deli Dollars are to be transferred.

Do Deli Dollars Expire?

Yes, they do. Unused Deli Dollars expire one (1) year after order completion. So we hope you use and enjoy them.

What is a Group Order?

A group order is an order setup for a group where one person does not have to add everyone’s individual order. The administrator (person setting up the group order) creates a group order by adding emails to their online address book on The system sends an email invitation containing the group order number, password and ordering link. This email invitation allows each individual to directly access the order on the Jason’s Deli site and add their selections.

Why use group ordering?

Group ordering can be a great time saving tool. It eliminates one person having to gather everyone’s order to call it in. Each person is responsible for ordering their own food and can select exactly what they would like.

How do I create a Group Order?

Login to your account and select “Order by Invitation for Pickup” or “Order by Invitation for Delivery” from the Order by Sending Invitation section of the page. Provide us a delivery address or deli location you would like to order from. Complete the group order settings, such as name of event, date and time of order, who is paying for the order, attendees, and acknowledgment of Terms & Conditions. Click “Send Invitations.”

You will be prompted for payment by the system if everyone is paying individually. You will be redirected to a screen showing the status of the order. The invitation is officially sent to your attendees at this point.


  • Closing Time – The closing time is automatically assigned by the system; however, you may change them if necessary. Your order will be sent to the store at the time you specify in this close setting. If you have a large group that will be adding to your order, PLEASE adjust the close time to send your order to the store at an earlier time. This will ensure the store has enough time to make your order and have it delivered at its scheduled time.
  • Menus – Available Menus can be selected to isolate the attendees of the group order. “Full Menu” will allow our dine-in and catering menu to attendees. By selecting “Regular Menu” attendees will be allowed choices from in-store only. By selecting "Catering Menu" attendees will be allowed choices from catering only.
  • Notes – You can include a personalized note to your attendees, which will appear to all the guests on their invitation. The deli does not receive any notes entered in this field.
  • Terms & Conditions – Click the terms and conditions checkbox that reads “I understand that if the order does not meet the minimum value of $____ (before tax and delivery fee) at close time it will be canceled automatically.”
  • Delivery Fee Responsibility – The creator of the group order is responsible for arranging payment for the delivery fee when selecting a group order for delivery.

Where does the group order number come from?

The group order number will be contained in the email invitation sent to each attendee once the group order has been created. If created successfully, you may also find the group order number if you are logged into your account and click “History.”

Who pays on a group order? (Single Payment vs. Multiple Payment)

You can create the group order so that you as the creator pay for the entire order OR enable each person to pay on their own. The creator is responsible for the delivery fee, regardless of whether single or multiple payments is selected.

How do I manage my group order address book?

Log in to your account and click on “Account” at the top of the page. Scroll to the bottom of the page and click on “Manage Group Order Email Groups.” Once brought to the Group Order Email Groups page, you can add new groups, add new email addresses and/or remove saved email addresses by checking the box next to the no-longer-needed email address(es) and clicking on “Delete Selected.”

The address book may also be managed while creating a new group order.

How do I review line item details on a group order?

Login to your account and click “History.” Locate the group order number and click “View Order Status.” This will display the items ordered by attendees and their names.

Where do I change the group order settings on an existing group order?

Login to your account and click “History.” Locate the group order number and click "View Order Status.” This button will ONLY appear if the order is still in process. You will need to click "Edit Group Order Settings" at the bottom of the page. Edit the necessary settings and click “Update” once done.

One of my attendees did not get the invitation?

Please have the attendee review their trash, spam and junk folders in their email. You can also login to your account and click “History,” locate the group order number and click “View Order Status.” Scroll to the bottom of the page, click “Edit Group Order Settings,” select the attendee(s) that did not receive the invitation from the Your Saved Emails list and click “Update.”

You may also forward the email received with the subject line “Your Jason’s Deli Online Group Order has been started!” Additional members can access the group order through the “Order Link.”

Can I (as the creator) add to my existing group order without the invitation?

Absolutely! Login to your account and click “History.” Locate the group order number, click “View Order Status” and click “Add More Food” at the bottom of the page. You will then be redirected to the menu where you can add items accordingly. Follow through with the process until you see “Thank you for your order.”

Everyone is done ordering, how do I close the group order and send to the deli earlier?

Login to your account and click “History.” Locate the group order number and click “View Order Status.” This will display a button entitled “Finish Order & Send Early” at the bottom of the page. Click the button, and it will transmit the order to the store immediately.

Who earns Deli Dollars on a Group Order? (Single Payment Vs Multiple Payment)

If you create the group order where the one person (i.e., creator) is paying for the entire order, the creator of the order will earn the Deli Dollars for orders placed by the attendees.

If you create the group order where all attendees are paying on their own, each attendee will earn the Deli Dollars for their individual order and not the person creating the group order.

Do my attendees have to be registered with Jason's Deli to use group ordering?

That depends... If you are the creator of the order and paying for the entire order, your attendees will not need to log in.

If you created the group order and everyone is paying for themselves, each attendee will need to log in to their account prior to placing their order. We like to ensure that their orders are tracked and found in their order history for reconciliation purposes, their payments are secure, and they are rewarded with Deli Dollars.

Should I get a confirmation page on group orders?

Jason's deli will always provide you a confirmation on screen to let you know that either creating your group order or adding your items to an existing group order was done successfully. If you do not get a confirmation, continue with the process until one is displayed. If you are not sure your item added to an existing group order, please contact the creator, who can review their order.

Is the number and password case-sensitive?

Yes! We like to ensure security so that you as guest know only desired attendees are able to access this order.